Comments on: 061214 – Thursday – Telecom ‘Go Large’ problems – continued

By: Greg

Greg — Wed, 14 Oct 2009 04:20:50 +0000

I am having problem – broadband connection constantly droppin. Has anyone had success solving this yet? Cheers Greg

By: Tom

Tom — Fri, 09 Feb 2007 18:44:11 +0000

Just heard Telstra, Orcon, Xnet, Ihug, and others are going to band together and invest in upgrading the current network. Yippee! Not
Why should telecom spend money fixing a network that apparently these other ISP’s can use or leach off. If theres going to be any major capital upgrades, it should be all ISP’s and the Government!. They are the guys making decisions on things they do not understand! Unleashing, Alcatel and Telecom did warn people of the possible side effects of unlimited adsl.

By: Jake

Jake — Wed, 24 Jan 2007 20:43:39 +0000

Just spoke to the technical team at Xnet and they are officially on Telecom’s case about my issues. Will keep you posted.

By: Jake

Jake — Wed, 24 Jan 2007 20:20:13 +0000

I tried everything. The disconnection issue is there, but it is not that serious as the example mentioned in the report. Tried playing with modem settings as per links (reducing the speed on the modem). It does seem more stable, but the download speeds are still rubish, maybe 5% imrovement. The thing that gets me is that they gave me a month at pro plan a few months back and that worked beautifly this was the $79.00 job with full up / full down…this thing absolutely flew. I mentioned this to one of the team leaders and he said that their network set-up has changed completely now (after unleashing i guess), so even the pro plan would not help now according to him. After this I went onto xnet as mentioned and nothing again.

Regards,

Jake

By: Dennis

Dennis — Wed, 24 Jan 2007 09:46:31 +0000

So, Jake, did you try the solution discussed on in these posts? Your throughput gets slowed some but your signal gets solid. It wasn’t clear from the stuff you said if you tried it.

By: Jake

Jake — Wed, 24 Jan 2007 09:02:39 +0000

Almost forgot…one of them told me that the exchange issue will not be looked at untill there are are certain numers of users in my area, in order to make it finacially justifiable. Brilliant. So they are pushing ahead with this great marketing campaign which will even further decrease available bandwidth. Definitely a case for the commerce commission. They are milking the poor naive public untill people start to hit the streets to express their opinion which is something that should be looked at. This technology is such an integral part of our society and our everyday lives.
All for now…Thanks for reading.

By: Jake

Jake — Wed, 24 Jan 2007 08:54:32 +0000

Hi guys,
I have been going through absolute hell with these guys, and have undergone all of the steps which you have described in your fantastic report. I have been hounding these people but as you say I was geting a whole heap of polite generic responses from them (telecom employees) who are well aware of the issues and their unsolveability. A few of them have even admitted to this by declining to comment my prompts to get them to tell me as to what is really going on. After almost spending a year with speed issues, disconnections, massive ping rates, another even further decrease in speed after “unleashing”. My conlusion is based around thse key points.
There is no way that they would be willing to take so much abuse from me and then still not fix the problem if it could be fixed.
They admitted that it is the hardware fault in my exchange.
My friends and I have done so much research that we could write a book about this crap.
What has finally frustrated the hell out of me, and what was my final straw is the fact that two of my friends have experienced same issues with go large and after changing over to Xnet all of their problems have disappeared. I, the wise one have decided to stay on the old 5gig plan, but the problems started almost simultaneously when the unleashing campaign started its dirty deed. After seeing how greatÃ‚Â XnetÃ‚Â Ã‚Â was with my other two friends it was a no brainer. And yes you guessed it, I changed over to Xnet and it made absolutely no difference to my download speeds of about 30 kb/sec internationally. All the speed tests and line tests are perfect. The connection is white hot, the web pages are opening at incredible speeds, but as soon as I am seen as downloading a file it all stops. There is an initial burst of speed but then it gradually settles at about 30kb/sec…Aaaaaaargh. Obviously anÃ‚Â exchange hardwareÃ‚Â issue.Ã‚Â It feels better though after sharing it with you people cause I know you understand. I wish ther are reading this and please feel free to send this to whom ever you like…Count me in if you need someone to accompany you on Fair Go. Regards,Jake.

By: Jamie

Jamie — Wed, 13 Dec 2006 21:34:36 +0000

Hey there,
I feel for you and your plight. My issues are not the same as yours, I can actually hold a connection.
But like many other people I’m dealing with the “slow to no” international traffic and crap national traffic, after being on a good connection…… silly me for wanting the no cap on the Go Large plan…. it’s just rubbish!

Being a technical person and a software engineer I’ve been hounding telecom/xtra’s customer service desk to the max and emails every day with speed traces from many various sources, aswell as their own.

One thing I think I may have in my favour is that I specifically asked a sales rep before actioning the plan change if my speed woud be effected. Their answer to me was “no it wouldn’t, I’d see no speed difference”. What a load of crock!! My connection was degraded between 40 to 80% after the change!!

Now I don’t know the channels to go through with media etc, you seem to, so if you want another member in your plight for quality and fairness then count me in.

Cheers
Jamie